Humanizing the care experience through Person-centered Care (PCC)
كيف نضع المرضى وعائلاتهم وفريق العمل في قلب مسار الرعاية الصحية
"Nothing about me without me" | "لا شيء يخصني بدوني"
We offer a unique and innovative healthcare journey by actively involving the patient, care partner, and family at every stage of the treatment path. Your voice, preferences, and values directly shape our medical decisions.
OUR COMMITMENT | التزامنا
Six pillars of person-centered care that guide every decision from admission to discharge.
Patient empowerment through shared decision making
Honoring your preferences, values and choices in every decision.
Holistic and continuous care
Meeting physical, emotional, social and spiritual needs together.
Transparency and empathy
Clear communication and emotional support for you and your family.
Staff empowerment and engagement
Our teams help shape improvements to the care you receive.
Professional development and competence
Staff have the skills needed to deliver person-centered care consistently.
Staff well-being and resilience
Caring for our teams so they can care for you with compassion.
WHAT TO EXPECT | ماذا تتوقع أثناء إقامتك
Your care is planned with you | رعايتك نخططها معك خطوة بخطوة
1. Your Preferences & Dining
We prepare your meals according to your preferences whenever your medical condition allows. If you follow a special diet, dislike certain foods or have special requests, we will do our best to meet them.
2. Comfort & Complementary Services
Small comforts can make a big difference when you are unwell. Ask your care team about comfort and complementary services that can help you relax and feel more at ease during your stay.
3. Your Care Partner
A care partner is the person you choose to be closely involved in your care — a family member or friend who knows you well. Once identified, your care partner receives a visible identification badge and can help you understand instructions, take part in decisions, and stay by your side, including overnight when needed.
4. Health Literacy – Understanding Your Care
Good care starts with understanding. We explain your condition, medications and next steps in clear, simple language, without medical jargon. We may ask you to tell us in your own words what you understood, so we know we explained it well. If something is not clear, we will explain it again, in a different way.
5. Social Needs & Your Health (SDOH)
Your health isn't shaped by medical care alone — things like housing, transportation, work, and family support can affect it too. That's why we may ask a few extra questions during your visit. Answering is voluntary, confidential, and never affects the quality of care you receive. If we can help — through a referral, a resource, or simply understanding your situation better — our team will follow up with you directly.
6. Shared Decision Making
You are an equal partner in your care. During bedside handover and doctors’ rounds, your team will ask what matters to you – your preferences, worries, goals and questions. They explain your treatment options in simple words, including the benefits and risks of each, and then decide with you what is best. What you tell us is written in your care plan so every team member knows it.
7. Advance Care Planning
Thinking ahead helps the people who love you understand what you would want. Ask your care team for the Advance Care Plan. It has questions to help you talk it through with your family, in your own time.
8. Compliments & Complaints
Tell us what went well and what did not, at any time. Compliments are shared with the team. Complaints are acknowledged, investigated and answered within 2 working days.
SUPPORTING FAMILY PRESENCE | دعم وجود العائلة
Family presence helps people heal | وجود الأسرة يعزز الشفاء والتعافي
We do not restrict family presence in general. Limits apply only for a clinical, safety, or infection prevention reason, or because the patient asked for them.
WATCH & LISTEN | تجارب المرضى
Stories of care, compassion, and staff attitude from our patients and families.
"The nursing team listened to my mother's daily routine and treated her with exceptional compassion. She felt respected as a person, not just a case."
"The doctors took the time to explain every detail in simple words, making us feel completely safe and involved in every single choice."
HOW YOU CAN CONTRIBUTE | كيف يمكنك المشاركة
Join our Patient & Family Advisory Council | انضم إلى المجلس الاستشاري للمرضى وعائلاتهم
Patient and Family Advisory Council (PFAC) | المجلس الاستشاري
Join us as a partner in making care better. The Patient and Family Advisory Council brings together hospital management and former patients, family members and care partners in what we call “Co-design meetings”.
As a partner, you will share your experience, give your ideas and help shape our services, programs and policies. You do not need any medical or special background, only your own experience and your willingness to share it.
